The most common reasons are:
- Canceled withdraws most often occur due to the user not confirming the withdrawal through a link in the email dispatched to the email address linked to the user’s FinanceX account. Users have 45 minute to confirm their withdrawal requests before the withdrawal is automatically canceled.
When a withdrawal is not confirmed in time, the request is canceled automatically by the platform.
It could be the confirmation email was accidentally moved to the spam folder of the email account. Please make sure to verify if the confirmation email has not been moved to the spam folder or has been moved to a different folder because of a filter the email client may have enabled.
Please re-submit the withdrawal request and confirm via the link in the confirmation email. If you still encounter issues after following these steps, please let us know and we’ll assist you further.