The FinanceX Telegram group is a platform for discussion and there is no official customer support provided in the group.
If you need to contact FinanceX customer support, please open a ticket (https://support.financex.io/) and we will respond as soon as possible.
Remember that we will never ask you to send money to any address for any reason. If someone asks you to do this, they are trying to scam you and they should be ignored. Report these users to an administrator privately (https://t.me/FinanceX_Token)