Forgot / wrong transfer code

If you forget or enter the wrong code description when transferring money, please provide us with the necessary information proving your funds transfer, we will review and respond as soon as possible.

Steps to send information:

  • Log in to FinanceX

  • Select [Balances] -> [Money]

  • Click on “details” in the deposit history

  • Click “1” to upload your transfer information
  • Describe your problem in the description and press “Submit proof of Payment”

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