Deposit does not arrive

The exchange I am sending to FinanceX from shows that my transaction completed, why haven’t I received anything on FinanceX?

A withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has fully processed to the receiving exchange – it simply means that the transaction was successfully posted to the blockchain.

Once a transaction is on the blockchain, it will still take a variable amount of time to confirm and post to the destination exchange. Different blockchains require different amounts of “confirmations” before a transaction is verified.

It is not uncommon for a blockchain to be congested with many transactions, causing unexpected/unusual delays in processing your transaction

Noted: If the transaction is confirmed by Blockchain but not be credited to your financex account, please reopen original ticket and attached:

  • Blockchain explorer screenshot with the confirmed transaction;
  • your account balances Screenshot missed the transaction;

We’ll try best to solve it as soon as possible. By the way, priority would be low if tickets lack of above screenshots.

 

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