How to handle order exceptions

If your order has not executed: Please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not. If you would like to expedite it, you can consider canceling the open order and submit a new order with a more […]

Deposit does not arrive

The exchange I am sending to FinanceX from shows that my transaction completed, why haven’t I received anything on FinanceX? A withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has fully processed to the receiving exchange – it simply means that the transaction […]

Withdrawals missing

I made a transaction from FinanceX change/Wallet, but I haven’t received my funds yet. Why? If you encounter an issue where your withdrawal is missing, please check the corresponding log in the Withdrawals Coin History page in your account center first. Here are the steps to follow when checking the […]

Sent to wrong address

If you sent your coins to a wrong address, FinanceX did not receive these coins. And FinanceX do not know who controls those addresses and have no means of recovering those coins.  If you know who that address belongs to, it is recommended that you contact to the owner of […]

Cannot receive email

If you make a deposit or withdrawal, you will not receive a confirmation email. Please following below procedures kindly. Please verify registered email account and ensure it is correct. Please check spam folder in email system to search the email. Ensure that email client works normally. It is recommended to […]

Anti-virus&Trojan Guideline

It is recommended  for you to check healthy of the computer immediately,  Below 3 approach are suggested: 1. Open browser without any plug-in/ extensions under security model  to login FinanceX website. Therefore, verify the validity of coins addresses; Chrome: new incognito window(Ctrl+Shift+N) Firefox:  new private window(Ctrl+Shift+P) 2. Put a valid […]

Types of Phishing – Email

There are reports of users receiving e-mails, disguised as being from FinanceX, advertising an “ERC20 Token Import”. This is a scam designed to steal funds from your personal wallets (not your FinanceX account). Never give out your private keys/phrases!

Scammers in Twitter

Scammers are impersonating official FinanceX accounts and tweeting to ask for deposits to specific addresses in return for gifts. You will lose your tokens if you do this! FinanceX will never ask you to send coins directly to any address for any reason !