It is recommended for you to check healthy of the computer immediately, Below 3 approach are suggested: 1. Open browser without any plug-in/ extensions under security model to login FinanceX website. Therefore, verify the validity of coins addresses; Chrome: new incognito window(Ctrl+Shift+N) Firefox: new private window(Ctrl+Shift+P) 2. Put a valid […]
Types of Phishing – Email
There are reports of users receiving e-mails, disguised as being from FinanceX, advertising an “ERC20 Token Import”. This is a scam designed to steal funds from your personal wallets (not your FinanceX account). Never give out your private keys/phrases!
Scammers in Twitter
Scammers are impersonating official FinanceX accounts and tweeting to ask for deposits to specific addresses in return for gifts. You will lose your tokens if you do this! FinanceX will never ask you to send coins directly to any address for any reason !
Scammers in Telegram
The FinanceX Telegram group is a platform for discussion and there is no official customer support provided in the group. If you need to contact FinanceX customer support, please open a ticket (https://support.financex.io/) and we will respond as soon as possible. Remember that we will never ask you to send […]
Google Auth (2FA) Binding Failure
How to resolve “binding failed” issue? Make sure the “Google Authenticator” app is installed on your Mobile phone. Make sure the time (clock) on your mobile phone (the one running the Google Authenticator app) and the computer (from which you are logging into Binance website) is synchronized. Go to the […]
How to create 2FA security by email
This is the instructions for how to enable 2FA email security for your FinanceX account By email: Access your account on FinanceX Click “Account” at the top right corner of the screen Click “Enable” Enter password + email address -> Click “Submit” => Enable 2FA successful
How to create 2FA security by google authenticator
Access your account on FinanceX Click “Account” at the top right corner of the screen: Click “enable” google authenticator Install the GG Authenticator app on your phone Scan QR code Save the image to save the code (You should save this code, in case you lose your phone or […]
