Withdrawals missing

I made a transaction from FinanceX change/Wallet, but I haven’t received my funds yet. Why? If you encounter an issue where your withdrawal is missing, please check the corresponding log in the Withdrawals Coin History page in your account center first. Here are the steps to follow when checking the […]

Sent to wrong address

If you sent your coins to a wrong address, FinanceX did not receive these coins. And FinanceX do not know who controls those addresses and have no means of recovering those coins.  If you know who that address belongs to, it is recommended that you contact to the owner of […]

Cannot receive email

If you make a deposit or withdrawal, you will not receive a confirmation email. Please following below procedures kindly. Please verify registered email account and ensure it is correct. Please check spam folder in email system to search the email. Ensure that email client works normally. It is recommended to […]

Anti-virus&Trojan Guideline

It is recommended  for you to check healthy of the computer immediately,  Below 3 approach are suggested: 1. Open browser without any plug-in/ extensions under security model  to login FinanceX website. Therefore, verify the validity of coins addresses; Chrome: new incognito window(Ctrl+Shift+N) Firefox:  new private window(Ctrl+Shift+P) 2. Put a valid […]

Types of Phishing – Email

There are reports of users receiving e-mails, disguised as being from FinanceX, advertising an “ERC20 Token Import”. This is a scam designed to steal funds from your personal wallets (not your FinanceX account). Never give out your private keys/phrases!

Scammers in Twitter

Scammers are impersonating official FinanceX accounts and tweeting to ask for deposits to specific addresses in return for gifts. You will lose your tokens if you do this! FinanceX will never ask you to send coins directly to any address for any reason !

Scammers in Telegram

The FinanceX Telegram group is a platform for discussion and there is no official customer support provided in the group. If you need to contact FinanceX customer support, please open a ticket (https://support.financex.io/) and we will respond as soon as possible. Remember that we will never ask you to send […]