Can I use my FinanceX account as a wallet to make purchases from?

No, FinanceX wallet are only designed for trading. They are not developed, nor are they intended to replace local wallets. Local wallets are suited for broadcasting transactions for general purpose use, including making purchases. If you intend to make routine payments or time-sensitive transactions, you must use a local wallet. FinanceX wallets are not designed […]

FinanceX Referral Program Guide

Access to FinanceX website Click “Account” Click “Referral” Click on the icon next to the link to copy Send a link to a friend or share a link via facebook or twiter If someone registers via the referrer’s link and trades on the FinanceX Exchange, the referrer will get a […]

How to handle order exceptions

If your order has not executed: Please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not. If you would like to expedite it, you can consider canceling the open order and submit a new order with a more […]

Deposit does not arrive

The exchange I am sending to FinanceX from shows that my transaction completed, why haven’t I received anything on FinanceX? A withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has fully processed to the receiving exchange – it simply means that the transaction […]

Withdrawals missing

I made a transaction from FinanceX change/Wallet, but I haven’t received my funds yet. Why? If you encounter an issue where your withdrawal is missing, please check the corresponding log in the Withdrawals Coin History page in your account center first. Here are the steps to follow when checking the […]

Sent to wrong address

If you sent your coins to a wrong address, FinanceX did not receive these coins. And FinanceX do not know who controls those addresses and have no means of recovering those coins.  If you know who that address belongs to, it is recommended that you contact to the owner of […]

Cannot receive email

If you make a deposit or withdrawal, you will not receive a confirmation email. Please following below procedures kindly. Please verify registered email account and ensure it is correct. Please check spam folder in email system to search the email. Ensure that email client works normally. It is recommended to […]

Anti-virus&Trojan Guideline

It is recommended  for you to check healthy of the computer immediately,  Below 3 approach are suggested: 1. Open browser without any plug-in/ extensions under security model  to login FinanceX website. Therefore, verify the validity of coins addresses; Chrome: new incognito window(Ctrl+Shift+N) Firefox:  new private window(Ctrl+Shift+P) 2. Put a valid […]