Order history and trading

For an overview of your account and transaction history, you can download your order history at any date range requested following the instructions below: Select the appropriate date range Click the download symbol in the “Export order history” section to download.   All downloaded documents should be in .xls. format. […]

Incorrect deposit coin

According to the special characteristics of Blockchain technology, if you accidentally choose the wrong type of coin compared to the address you want to send (for example, you choose the BTC but enter the address of the Ethereum), the coin will not be transferred to the address you give. In […]

Forgot / wrong transfer code

If you forget or enter the wrong code description when transferring money, please provide us with the necessary information proving your funds transfer, we will review and respond as soon as possible. Steps to send information: Log in to FinanceX Select [Balances] -> [Money] Click on “details” in the deposit […]

Withdraw money/ coin to a wrong address

FinanceX will automatically start the withdrawal process as soon as you press “Confirm” in your email. Unfortunately, this is an irreversible process. Due to the anonymity of blockchain, FinanceX can not locate your coin. If you make a mistake when sending your coin, try to contact the recipient of the […]